Scope and Revisions
This Privacy Notice applies to Personal Information and other information collected by Eplexity or its service providers from or about (a) visitors to, or users of, our website; (b) service providers and business partners; (c) job applicants; and (d) other individuals with whom we interact.
You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing Personal Information to a company in the United States, and (c) that Eplexity must adhere to laws of the United States. You agree that Personal Information collected on our website may be stored and processed in the United States or any other country in which Eplexity, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your Personal Information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.
Information Collection and Use
When visiting our website, we may collect the following types information in order to provide you with use of and access to our website and to help us personalize and improve your experience.
Information you provide to us: We may collect Personal Information, such as your name, address, phone, email and other information that you enter directly onto or in connection with our website. Generally, Personal Information are requested when visitors to our website request certain information about Eplexity products and services. If you fail to provide the requested Personal Information, you may not be able to access all or portions of the website.
Information we receive from other sources: We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, credit reference agencies, fraud protection services, channel partners, and resellers) and may receive information about you from them.
Social Media platforms or other forums: We may receive certain information that’s stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us through these social media platforms. Our website may include social media features and widgets, such as the Facebook “Like” button or a “share this” button. These features may collect your IP address as well as details of the pages you are visiting on our website. Social media features and widgets are either hosted by a third party or hosted by our website. Each social media platform may have its own privacy notices that specifically govern its use of social media features. See below for more information.
Our website may also feature bulletin boards, blogs or forums. Any Personal Information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums and may be used to send you unsolicited messages.
Co-Branding: Some services may be co-branded and offered in conjunction with another company. If you use such services, both Eplexity and the other company may receive the Personal Information that’s collected via that co-branded service. The company whose privacy notice is displayed on a co-branded website will be responsible for Personal Information collected on that website.
Other methods: We may also collect Personal Information from or about you in other ways, such as through your contact with our customer support team, your results when you respond to a survey, and your interactions with Eplexity or other related and partner companies.
If you are a customer or end user of an Eplexity customer (for example, you are an end user of our customer’s product or service) and you have questions or complaints about how your Personal Information are processed, please contact our customer directly. You understand that your use of the website may be subject to terms and policies provided by our customer and that Eplexity is not a party to such agreements.
How We Use the Personal Information We Collect
Our primary purpose for collecting and processing Personal Information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your Personal Information to:
- operate the website (the legal basis for processing is either performance of the agreement between us and you or our legitimate interest, more specifically our economic interest in offering you products and services)
- provide support or to carry out the service(s) you have requested or authorized (the legal basis for processing is performance of the agreement between you and Eplexity)
- troubleshoot your issue and provide you with more effective customer service (the legal basis for processing is performance of the agreement between you and Eplexity)
- process payments for products or services you have purchased (the legal basis for processing is performance of the agreement between you and Eplexity)
- distribute alerts concerning product upgrades, special offers, white papers, upcoming events and webinars, updated information about existing and new products and services from Eplexity or our partners and to measure the effectiveness of these communications (the legal basis for processing is either explicit consent, the performance of the agreement between you and Eplexity, or our legitimate interest, more specifically our economic interest in making you personalized offers)
- provide or operate certain products or services that may engage in automated decision making or profiling (the legal basis for such processing is explicit consent; you may withdraw your consent at any time)
- for such other purposes as required or permitted by law (the legal basis for processing is our compliance with our legal obligations).
How We Share Personal Information with Third Parties
We do not sell or rent personally identifiable information to anyone. We may use your personally identifiable information to communicate with you in the form of newsletters, marketing or promotional materials, updates, alerts, and other information that keeps you informed on Eplexity’s products, solutions, applications, and services.
Eplexity partners with and occasionally hires other companies to provide services on its behalf. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information. These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any other purpose.
We may also share your information as follows:
- with your consent
- when we believe in good faith that disclosure is necessary to protect our rights or property
- to protect your safety or the safety of others
- to investigate fraud or respond to a government, judicial or other legal request
- with Eplexity group entities
- to comply with the law
- in connection with a corporate change, such as an acquisition or merger
How We Protect Personal Information
Eplexity is concerned with protecting your privacy and data. But it is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We take reasonable precautions, following industry best practices and implementing generally accepted standards to make sure data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. However, we cannot ensure or warrant the absolute security of any information you transmit to Eplexity.
How You Can Access or Change Your Personal Information
You may contact us at any time to inquire about the Personal Information we collect about you. You may contact us at email@example.com. We will respond to your request within a reasonable timeframe.
We may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or user agreement, or take other actions as required or permitted by law.
Eplexity Services are not intended for minors under 13 years of age. We do not knowingly collect personal data from children under 13. If you are under 13, do not use any of the Eplexity Services or provide any information about yourself to us. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
We may send one or more cookies, web beacons, and similar technologies that may include small text files containing a string of alphanumeric characters (collectively referred to as “cookies”) to your computer. The cookies are stored on your computer’s hard drive. A cookie does not collect personal information about you but does collect anonymous unique identifiers on behavior and usage when visiting our website.
A session cookie is temporary and disappears once you close your browser. A persistent cookie remains on your hard drive after you close your browser and may be used by subsequent visits to our website. Personal data (“Personal Data”) refers to any information that relates to an identified or identifiable individual, and non-personal data (“Non-Personal Data”) refers to any information that does not identify you as a specific individual.
Managing cookies in your browser
Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.
If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of our website. Please note that if you have not cleared your cookies or cache, the contents of which may affect autofill functions on the Eplexity website, and you are responsible for any such actions. Additional information on Do Not Track (DNT) can be found here, and opting out of third-party cookies can be found here.
Google Analytics – Our website uses Google Analytics. Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the website. The information generated by these cookies, such as time, place and frequency of your visits to our website, including your IP address, is transmitted to Google’s location in the US and stored there. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our website is used. Google Analytics policy requirements can be found here.
_ga Used by Google Analytics to track user activity over different browsing sessions. 2 years
_gali Used by Google Analytics to record what item on the previous page the user interacted with to get to the current page immediately
_utma Used by Google Analytics to store information on number of visits, first visit, and most recent visit 2 years
_utmb Used by Google Analytics to record the timestamp of the moment the user enters the website 1 month
_utmc Used by Google Analytics to track when users leave the website 1 year
_utmz Used by Google Analytics to track where a visitor came from 1 year
Google Ads – Our website uses Google conversion tracking by Google on some pages. This means that Google Ads places a cookie on your computer (“conversion cookie”) if you have accessed our webpage via a Google ad. These cookies become invalid after 30 days. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognize that someone has clicked on an ad and been directed to our page as a result thereof. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked via the websites of Google Ads customers. The information collected with the help of the conversion cookie allows us to prepare conversion statistics to optimize our services. Google Ads customers know, for instance, the total number of customers who have clicked on their ad and been redirected to a page with a conversion tracking tag. But they do not receive any information by which users can be personally identified. If you do not want to participate in the tracking, you can prevent the placement of the necessary cookie – for instance through a browser setting that deactivates the automatic placement of cookies in general.