The first step was to migrate the application to AWS. EPLEXITY was able to do this quickly and affordably, while still meeting AWS Well Architected Framework best practices. The migration was based on one of EPLEXITY’s CXOS infrastructure-as-code design patterns. Once the application was deployed, CRC engaged EPLEXITY’s Cloud Command Center (C3) to run and operate their AWS environment.
The ease of migration and efficiency experienced with AWS encouraged CRC to consider a cloud-based desktop-as-a-service solution with AWS. Anticipating significant growth, CRC wanted a better enterprise business continuity and disaster recovery solution, and reiterated their principles of flexibility, scalability, and reliability as it related to their contact call center workstations.
EPLEXITY advised CRC to pilot AWS WorkSpaces in the Fall of 2019 to determine if it would meet their objectives. CRC customers adhere to strict guidelines related to privacy, information security, and business continuity. The pilot supported CRC’s need for rapid scalability and offshore agent support.