By now, phase one of the “great cloud migration” is complete. 92 percent of companies now use the public cloud in some form or fashion. It’s clear that cloud computing is no longer a buzzword or a passing trend — it’s a best practice for businesses of all sizes and industries.
Despite the overwhelming move to the cloud in recent years, there are still significant differences in how companies use the cloud, and what they’re capable of doing there. In particular, younger and smaller companies may not have the budget or in-house IT staff to achieve all of their goals in the cloud.
For many companies, the technical complexity of deploying and managing cloud-based solutions requires a partnership with a third-party managed services provider (MSP). 64 percent of organizations are working with next-gen managed services providers to oversee at least one IT function.
As cloud services change and mature in response to an evolving business landscape, your organization needs to work with a “next-gen MSP”: one who understands both your business objectives and the cloud technology required to fulfill them.
Traditional MSPs provide a variety of services to their clients, such as:
While these offerings can be highly beneficial to clients who lack deep technical knowledge, they can also foster dependence on the managed service provider (MSP) -- which can be harmful in the long run. If you rely too much on your MSP for even basic services, you may be left adrift when they are temporarily unavailable or permanently close up shop.
In addition, traditional MSPs may not be a good fit for clients who are seeking a more active role in their own IT management. For many organizations, the move from on-premises to cloud services isn’t just about cutting costs and becoming more flexible. Cloud services represent the chance for your enterprise to take charge of your IT, develop more innovative business solutions, and better serve your customers.
Related: The top 4 benefits of a managed cloud provider
For these reasons, the traditional MSP model is increasingly giving way to the “next-gen MSP.” This new MSP paradigm represents a major opportunity for both MSPs and their clients. In particular, next-gen MSPs can reinvent themselves in the eyes of their customers: moving from a mere source of technical support to a strategic advisory partner.
Next-gen MSPs emphasize tactics such as automation and self-service in order to increase agility and reduce cost. By building self-regulating solutions that can run without a great deal of human attention, next gen managed services providers free up time and effort for their clients to pursue higher-level, higher-impact activities.
In short, next-gen MSPs like Eplexity aim to better prepare their customers to adapt to a changing cloud landscape. Below, we’ll discuss just a few of the ways that next-gen MSPs represent a departure from traditional managed services. In all of these changes, the focus is on automation and building dedicated solutions that keep the customer better-informed and more in control of their own IT destiny.
Companies that use public clouds such as Amazon Web Services are seeking more from their IT services partners — and many traditional MSPs are unable to provide it. Next-gen MSPs like Eplexity are no longer just a place to outsource your IT issues; they’re a full-fledged strategic partner who understands your unique situation and needs.
As your business grows more comfortable with your place in the cloud, consider partnering with a next-gen managed services provider who can help apply the right technology and know-how toward your business goals.
Want to keep reading? Check out 4 public cloud trends you need to know about.